Herbs & Husk
Return & Refund Policy
Fair, clear, and hassle-free — here’s how returns and refunds work with us.
At Herbs & Husk, your satisfaction is our priority. Every product is handcrafted with care using natural ingredients, and we stand by the quality of what we create. If you’re not fully satisfied with your purchase for any reason, we’re here to help — however, for hygiene and safety reasons, any used or opened products cannot be returned or exchanged.
Eligibility for Returns
Due to the sensitive nature of our products, we can only accept returns under the following conditions:
- The item is unopened, unused, and in its original packaging.
- The return request is made within 3 days of delivery.
- The product was purchased directly from our official website, WhatsApp, or social media pages.
Damaged, Defective, or Incorrect Items
We take utmost care in packaging, but should you receive a damaged, defective, or incorrect item, please notify us within 48 hours of receiving your order. Text or WhatsApp us at +92 32 86 87 88 89 with your order number, a brief description of the issue, and a clear photo of the product and packaging. Our team will verify the issue and arrange a replacement or full refund, including shipping if applicable.
Non-Returnable Items
For hygiene, product safety, and integrity reasons, the following cannot be returned:
- Opened or used products
- Sample kits or complimentary products
Refund Process
Once your return is received and inspected, we will send you a confirmation of approval or rejection.
- Approved refunds will be processed within 7–10 business days.
- Refunds are issued to the customer’s original method of payment only.
- Shipping charges are non-refundable, except in cases of damaged or incorrect items.
Return Shipping
- Customers are responsible for return shipping costs unless the product is damaged or incorrect.
- We recommend using a trackable courier service to ensure your parcel reaches us safely.
- Returns should be sent to the address communicated at the time your refund request is approved.
Late or Missing Refunds
In case you haven’t received your refund after 10 business days, please:
- Check with your bank or payment provider.
- If you’ve done all this and still haven’t received it, reach out to us for assistance.
Exchange Policy
Contact Us
Should you have any queries related to returns or refunds, please reach out to our support team.